We want you to be really happy with your order. We pride ourselves on the quality of our jewellery and on our customer service.

If for any reason there is a problem please do contact us to resolve it by email or by phone 07725009333.

We cannot accept returns on personalised or bespoke items.

For hygiene reasons we cannot accept returns or exchanges on earrings.

Any other unworn jewellery should be returned to us within 14 days, unworn and in the original packaging. Please include a note with your reason for return.

Please note that we are unable to refund postage costs.

We recommend that you use a recorded delivery service with adequate insurance for your item.